p828 Casino – Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how p828 ("p828," "we," "us," "our"), the operator of the online gaming platform accessible at p828.app ("the Platform"), collects, uses, stores, and protects the personal information of users ("Player," "User," "you") who access or use the Platform.

p828 is committed to protecting your privacy and handling your personal data with transparency, integrity, and in full compliance with applicable data protection laws, including the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations. By registering an account on p828 or otherwise using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.

This Policy should be read together with our Terms & Conditions and Responsible Gaming Policy, which are incorporated by reference. If you do not agree with any part of this Policy, you should discontinue use of the Platform immediately.

2. Data Controller

For the purposes of applicable data protection legislation, p828 acts as the data controller in respect of the personal data collected through the Platform. As data controller, p828 determines the purposes and means of processing your personal data. If you have any questions about how your data is handled, or wish to exercise any of your data subject rights, you may contact us using the details provided in Section 15 of this Policy.

3. Data We Collect

p828 collects the following categories of personal data from users of the Platform:

Category	Examples	Purpose
Identity Data	Full legal name, date of birth, nationality, government-issued ID number	Account registration, KYC verification, age verification
Contact Data	Email address, mobile number, residential address	Account communication, support, notifications
Financial Data	GCash account details, bank account information (BPI, BDO, Metrobank), transaction history	Payment processing, fraud prevention, AML compliance
Technical Data	IP address, device type, browser type, operating system, session data	Platform security, fraud detection, service optimisation
Usage Data	Games played, wager amounts, session duration, login history	Responsible gaming monitoring, personalisation, analytics
Communications Data	Support chat transcripts, email correspondence, feedback submissions	Customer support, dispute resolution, service improvement
Verification Documents	Copies of government-issued ID, proof of address, payment method documentation	KYC compliance, AML obligations, regulatory requirements

p828 does not intentionally collect sensitive personal information beyond what is required for identity verification and regulatory compliance. Where sensitive data is collected (such as a copy of a government-issued ID), it is handled with the highest level of care and stored securely.

4. How We Collect Data

p828 collects personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated technologies: Technical and usage data collected automatically when you access the Platform, including through cookies, web beacons, log files, and similar tracking technologies (see Section 11).
• Third-party sources: In certain circumstances, p828 may receive data about you from third-party identity verification providers, payment processors, fraud prevention services, or publicly available sources, where this is necessary for compliance or security purposes.

5. How We Use Your Data

p828 uses the personal data we collect for the following purposes:

• To create, manage, and maintain your p828 account.
• To verify your identity and age in compliance with applicable regulations, including the 21+ age requirement for casino gaming in the Philippines.
• To process deposits, withdrawals, and other financial transactions on the Platform.
• To detect, investigate, and prevent fraud, money laundering, and other illegal or prohibited activities.
• To comply with our legal and regulatory obligations, including those imposed by PAGCOR and applicable Philippine law.
• To provide customer support and respond to your enquiries and complaints.
• To send you service-related communications, including account notifications, security alerts, and policy updates.
• To monitor your gaming activity for responsible gaming purposes and to apply any responsible gaming tools you have activated on your account.
• To personalise your experience on the Platform and to improve our products and services.
• To conduct internal analytics and research to understand how the Platform is used and to identify areas for improvement.
• To enforce our Terms & Conditions and other applicable policies.

p828 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for processing.

6. Legal Basis for Processing

p828 processes your personal data on the following legal bases, as applicable under the Philippine Data Privacy Act of 2012:

• Consent: Where you have given your explicit consent to the processing of your personal data for a specific purpose, such as receiving marketing communications.
• Contractual necessity: Where processing is necessary for the performance of the contract between you and p828 (i.e., the Terms & Conditions), including account management and payment processing.
• Legal obligation: Where processing is necessary for p828 to comply with a legal or regulatory obligation, such as KYC/AML requirements.
• Legitimate interests: Where processing is necessary for the legitimate interests of p828 or a third party, provided that such interests are not overridden by your rights and interests. This includes fraud prevention, platform security, and service improvement.

7. Sharing Your Data

p828 does not sell, rent, or trade your personal data to third parties. However, p828 may share your personal data with the following categories of recipients where necessary and lawful:

• Payment processors and financial institutions: To facilitate deposits and withdrawals, including GCash, PayMaya, BPI, BDO, and Metrobank, as applicable.
• Identity verification and KYC providers: Third-party services engaged to assist with identity verification and age verification processes.
• Fraud prevention and security services: Third-party providers engaged to detect and prevent fraudulent activity on the Platform.
• IT and platform service providers: Third-party providers who support the operation, maintenance, and security of the Platform, acting as data processors under appropriate contractual arrangements.
• Regulatory and law enforcement authorities: Where p828 is required by law, court order, or regulatory authority to disclose your personal data, including to PAGCOR or other competent Philippine authorities.
• Professional advisers: Lawyers, auditors, and other professional advisers engaged by p828 in connection with the operation of its business, subject to confidentiality obligations.

All third parties with whom p828 shares personal data are required to handle that data in accordance with applicable data protection laws and are prohibited from using it for any purpose other than the specific purpose for which it was shared.

8. International Transfers

In some cases, the personal data we collect may be transferred to, stored, or processed in a country outside the Philippines. Where such transfers occur, p828 ensures that appropriate safeguards are in place to protect your personal data in accordance with the requirements of the Philippine Data Privacy Act of 2012, including the use of standard contractual clauses or other approved transfer mechanisms. By using the Platform, you acknowledge and consent to such transfers where necessary for the operation of the Platform.

9. Data Retention

p828 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligations. The following general retention periods apply:

• Account data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with AML and regulatory requirements.
• Financial transaction records: Retained for a minimum of five (5) years from the date of the transaction, as required by applicable Philippine law.
• KYC and verification documents: Retained for a minimum of five (5) years following account closure or the completion of the relevant transaction.
• Support communications: Retained for a period of two (2) years from the date of the communication, unless a longer period is required for dispute resolution or legal proceedings.
• Technical and usage data: Retained for up to twelve (12) months, unless a longer period is required for security or fraud investigation purposes.

Upon expiry of the applicable retention period, p828 will securely delete or anonymise your personal data in accordance with its internal data disposal procedures.

10. Security Measures

p828 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the Platform.
• Encryption of sensitive data at rest using industry-standard protocols.
• Access controls limiting access to personal data to authorised personnel only, on a need-to-know basis.
• Regular security assessments and penetration testing of the Platform.
• Multi-factor authentication options for player accounts.
• Monitoring systems to detect and respond to suspicious activity and potential data breaches.

While p828 takes all reasonable steps to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. p828 cannot guarantee the absolute security of your data. In the event of a data breach that is likely to result in a risk to your rights and freedoms, p828 will notify you and the relevant regulatory authorities in accordance with applicable law.

11. Cookies & Tracking Technologies

p828 uses cookies and similar tracking technologies (such as web beacons and local storage) to enhance your experience on the Platform, maintain your session, and collect usage data for analytics and security purposes. The following types of cookies are used:

• Strictly necessary cookies: Essential for the operation of the Platform, including maintaining your login session and enabling core functionality. These cannot be disabled.
• Functional cookies: Used to remember your preferences and settings, such as language and display options.
• Analytics cookies: Used to collect anonymised data about how users interact with the Platform, helping p828 to identify areas for improvement.
• Security cookies: Used to detect and prevent fraudulent activity and to protect the integrity of the Platform.

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. p828 does not use cookies to serve third-party advertising.

12. Your Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by p828:

• Right to be informed: The right to be informed about how your personal data is collected and processed, as set out in this Policy.
• Right of access: The right to request a copy of the personal data p828 holds about you.
• Right to rectification: The right to request correction of any inaccurate or incomplete personal data p828 holds about you.
• Right to erasure: The right to request deletion of your personal data, subject to p828's legal and regulatory retention obligations.
• Right to object: The right to object to the processing of your personal data where p828 relies on legitimate interests as the legal basis for processing.
• Right to data portability: The right to receive a copy of your personal data in a structured, commonly used, and machine-readable format.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data protection rights have been violated.

To exercise any of these rights, please contact the p828 support team using the details in Section 15. p828 will respond to all data subject requests within thirty (30) days of receipt, or within such other period as may be required by applicable law.

13. Minors & Age Restriction

p828 is strictly an adult platform. In accordance with Philippine law and PAGCOR regulations, the minimum age to register and use p828 is 21 years. p828 does not knowingly collect personal data from individuals under the age of 21. If p828 becomes aware that personal data has been collected from a person under the age of 21, that account will be immediately suspended and the data will be deleted in accordance with applicable law. If you believe a minor has registered on p828, please contact our support team immediately.

14. Changes to This Policy

p828 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or the services we offer. The most current version of this Policy will always be published on this page, and the "Last Updated" date at the top of the document will reflect the date of the most recent revision. Where changes are material, p828 will notify registered users by email or through a prominent notice on the Platform. Your continued use of the Platform following the publication of any updated Policy constitutes your acceptance of the revised terms.

15. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by p828, please contact our Data Privacy team. Our support staff are available 24/7 via live chat on the Platform. You may also reach us by email at:

[email protected]

p828 aims to acknowledge all privacy-related enquiries within two (2) business days and to resolve them within thirty (30) days. For complaints that cannot be resolved directly with p828, you have the right to escalate your concern to the National Privacy Commission of the Philippines.