p828 Casino – Terms & Conditions

1. Introduction

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player," "User," "you") and p828 ("p828," "we," "us," "our"), the operator of the online gaming platform accessible at p828.app ("the Platform"). By accessing, registering on, or using any part of the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety, together with our Privacy Policy and Responsible Gaming Policy, which are incorporated herein by reference.

If you do not agree to any part of these Terms, you must immediately cease using the Platform and close your account. p828 reserves the right to modify these Terms at any time. The most current version will always be published on this page, and the "Last Updated" date at the top of this document will reflect the date of the most recent revision. Your continued use of the Platform after any modification constitutes your acceptance of the updated Terms.

2. Eligibility

To register and use p828, you must satisfy all of the following eligibility requirements:

• You must be at least 21 years of age. This is the minimum legal age for participation in casino-style gaming activities in the Philippines, as regulated by the Philippine Amusement and Gaming Corporation (PAGCOR).
• You must be a natural person (not a corporation, trust, or other legal entity) acting on your own behalf.
• Online gaming must be legal in the jurisdiction from which you are accessing the Platform. It is your sole responsibility to ensure compliance with the laws applicable in your location.
• You must not be a resident of any jurisdiction where online gambling is prohibited by law.
• You must not be a current employee, contractor, director, or officer of p828, nor an immediate family member of any such person.
• You must not have been previously excluded or banned from p828 or any affiliated platform.

p828 reserves the right to request proof of age and identity at any time. Accounts found to be in breach of eligibility requirements will be suspended immediately, and any balances may be forfeited pending investigation.

3. Account Registration

To access real-money gaming features on p828, you must create a registered account. During registration, you agree to provide accurate, complete, and current information, including your full legal name, date of birth, residential address, email address, and contact number. You are responsible for maintaining the accuracy of this information and must update it promptly if any details change.

Each individual is permitted to hold only one (1) active account on p828. The creation of multiple accounts by the same individual is strictly prohibited. p828 employs technical and manual measures to detect duplicate accounts. Where duplicate accounts are identified, p828 reserves the right to close all associated accounts and forfeit any balances held therein.

You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. You must not share your login details with any third party. p828 will not be liable for any loss or damage arising from unauthorised access to your account resulting from your failure to keep your credentials secure. If you suspect unauthorised access to your account, you must notify p828 support immediately.

4. Identity Verification (KYC)

p828 is required to conduct Know Your Customer (KYC) verification in accordance with applicable anti-money laundering (AML) regulations and responsible gaming obligations. As part of this process, p828 may request the following documents at any time:

• Proof of Identity: Government-issued photo ID (e.g., Philippine passport, driver's licence, SSS/UMID card, PhilSys national ID).
• Proof of Address: A recent utility bill, bank statement, or official government correspondence showing your name and residential address, dated within the last three (3) months.
• Proof of Payment Method: Documentation confirming ownership of the payment method used for deposits (e.g., GCash account screenshot, bank statement).
• Source of Funds: In certain circumstances, p828 may request documentation evidencing the legitimate source of funds used for gaming activity.

Failure to provide requested KYC documentation within a reasonable timeframe may result in the suspension of your account and the withholding of pending withdrawals until verification is completed. p828 will handle all submitted documents in accordance with its Privacy Policy.

5. Deposits & Withdrawals

All transactions on p828 are conducted in Philippine Peso (PHP). p828 supports a range of payment methods commonly used by Filipino players, including GCash, PayMaya, BPI, BDO, and Metrobank online banking. The availability of specific payment methods may vary and is subject to change without prior notice.

Deposits: Deposits are credited to your p828 account upon confirmation of receipt of funds. p828 does not charge fees for standard deposits; however, your payment provider may apply their own transaction fees. The minimum deposit amount is ₱5 unless otherwise stated for a specific payment method or promotion.

Withdrawals: Withdrawal requests are processed subject to the completion of KYC verification and the satisfaction of any applicable wagering requirements. p828 aims to process withdrawal requests promptly; however, processing times may vary depending on the payment method selected and the outcome of any required security checks. p828 reserves the right to request additional verification before processing any withdrawal.

p828 will only process withdrawals to a payment method that has been previously used for a deposit by the same account holder, or to a verified account in the player's own name. Third-party withdrawals are strictly prohibited.

6. Bonuses & Promotions

p828 offers various bonuses and promotional offers to eligible players from time to time. All bonuses are subject to the specific terms and conditions published alongside each offer, including applicable wagering requirements, minimum deposit thresholds, game restrictions, and expiry periods. In the event of any conflict between these general Terms and the specific terms of a promotion, the specific promotion terms shall prevail.

• Bonuses are credited to your account in accordance with the terms of the specific promotion and may be subject to a wagering requirement before withdrawal is permitted.
• p828 reserves the right to withdraw, modify, or cancel any bonus or promotion at any time without prior notice.
• Bonuses are intended for personal recreational use only. Any attempt to exploit, abuse, or manipulate bonus offers – including through the use of multiple accounts, coordinated play, or any other method – will result in the cancellation of the bonus and any associated winnings, and may result in account suspension.
• p828 reserves the right to determine, at its sole discretion, whether a player has engaged in bonus abuse.

7. Gameplay Rules

All games available on p828 are governed by their individual game rules, which are accessible within each game. By participating in any game, you agree to be bound by the applicable game rules. In the event of a discrepancy between the game display and the game server records, the server records shall be deemed authoritative.

p828 uses certified Random Number Generator (RNG) technology to ensure fair and unpredictable game outcomes. The results of all games are determined by this technology and are not influenced by p828 or any third party. p828 does not guarantee any specific outcome or return for any game.

In the event of a technical malfunction, system error, or any other fault that affects the integrity of a game round, p828 reserves the right to void the affected game round and refund the wager to the player's account. p828 will not be liable for any losses arising from technical malfunctions beyond its reasonable control.

8. Prohibited Conduct

The following conduct is strictly prohibited on p828 and may result in immediate account suspension, permanent ban, and forfeiture of account balances:

• Providing false, misleading, or fraudulent information during registration or at any other time.
• Creating or operating more than one account on p828.
• Using automated software, bots, scripts, or any other artificial means to interact with the Platform or its games.
• Engaging in any form of cheating, collusion, match-fixing, or manipulation of game outcomes.
• Exploiting software bugs, errors, or vulnerabilities in the Platform. Any such vulnerabilities must be reported to p828 support immediately.
• Engaging in money laundering, fraud, or any other illegal financial activity through the Platform.
• Allowing any third party to access or use your p828 account.
• Engaging in any conduct that is abusive, threatening, or harassing toward p828 staff or other players.

9. Responsible Gaming

p828 is committed to promoting responsible gaming and providing a safe environment for all players. We encourage all players to treat gaming as a form of entertainment and to set personal limits on their gaming activity. p828 provides the following responsible gaming tools, accessible from your account settings:

• Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit into your p828 account.
• Session Reminders: Receive notifications after a specified period of continuous play.
• Cooling-Off Periods: Temporarily suspend your account for a defined period.
• Self-Exclusion: Permanently or indefinitely exclude yourself from p828. Self-exclusion requests are processed promptly and cannot be reversed during the exclusion period.

If you believe you may have a gambling problem, we strongly encourage you to use these tools and to seek assistance. For more information, please visit our Responsible Gaming page.

10. Privacy & Data

p828 collects, processes, and stores personal data in accordance with its Privacy Policy, which forms an integral part of these Terms. By registering on p828, you consent to the collection and processing of your personal data as described in the Privacy Policy. p828 will not sell your personal data to third parties. Data is retained only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law.

11. Intellectual Property

All content on the p828 Platform, including but not limited to software, text, graphics, logos, game assets, audio, and video, is the property of p828 or its licensors and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform for personal, non-commercial purposes only. You must not reproduce, distribute, modify, create derivative works from, or commercially exploit any content from the Platform without the prior written consent of p828.

12. Limitation of Liability

To the fullest extent permitted by applicable law, p828 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Platform, including but not limited to loss of winnings, loss of data, or loss of profits, even if p828 has been advised of the possibility of such damages.

p828's total aggregate liability to you for any claim arising out of or in connection with these Terms or your use of the Platform shall not exceed the total amount deposited by you into your p828 account in the thirty (30) days immediately preceding the event giving rise to the claim.

p828 does not warrant that the Platform will be uninterrupted, error-free, or free from viruses or other harmful components. The Platform is provided on an "as is" and "as available" basis without warranties of any kind, either express or implied.

13. Account Termination

You may close your p828 account at any time by contacting our support team. Upon closure, any remaining real-money balance (after deduction of any applicable bonus balances subject to wagering requirements) will be returned to you via your verified payment method, subject to completion of KYC verification.

p828 reserves the right to suspend or permanently terminate your account at any time, with or without prior notice, if p828 reasonably believes that you have breached any provision of these Terms, engaged in fraudulent or illegal activity, or if required to do so by applicable law or regulatory authority. In such cases, p828 may withhold any balance pending investigation.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Philippines. Any dispute arising out of or in connection with these Terms or your use of the p828 Platform shall be subject to the exclusive jurisdiction of the competent courts of the Philippines. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

15. Contact Us

If you have any questions, concerns, or complaints regarding these Terms & Conditions, please contact the p828 support team. Our support staff are available 24/7 via live chat on the Platform. You may also reach us by email at:

[email protected]

p828 aims to respond to all written enquiries within two (2) business days. For urgent matters, live chat is the fastest way to reach our team.